PRIVACY POLICY

YOUR PRIVACY

Sacred Voyage Tours Privacy Statement takes the issue of safeguarding your privacy online seriously. Sacred Voyage Tours has created this privacy statement to demonstrate the company’s firm commitment to privacy.

 

 

COLLECTION OF PERSONAL INFORMATION BY SACRED VOYAGE TOURS

The personal information Sacred Voyage Tours collects, and stores will depend on what products and services you request from Sacred Voyage Tours. This includes (but is not limited to) information provided when requesting a Sacred Voyage Tours online booking, gift voucher, and/or subscription. Sacred Voyage Tours sites registration form requests users’ [which includes third party personal information where applicable collected as described below] to give Sacred Voyage Tours contact and profile information such as name, email address, phone number, mailing address, payment details, age, and medical conditions. Some of the requested information is required to receive the Sacred Voyage Tours product or service (such as medical information); other information is optional. From time to time, you may provide to the company, and the company may collect from you, personal information of a third party (for example where you order a gift voucher). Where you provide the personal information of a third party, you must ensure that the third party is aware of this privacy policy, understands it and agrees to accept it. Sacred Voyage Tours will also collect your personal information if you make an enquiry about any aspect of Sacred Voyage Tours, request information from Sacred Voyage Tours, or make contact Sacred Voyage Tours.

 

WHERE YOUR PERSONAL INFORMATION IS STORED

Data is stored in the company’s CRM for the use of processing transactions and providing order confirmations. Information provided in customer feedback forms is also stored on this system. We also maintain an email database for subscribers to company e-newsletters.

 

 

WAYS WE USE DATA

Sacred Voyage Tours collects your personal information so that it can be used for various internal functions and services. This may include, but is not limited to:

  • Processing of orders including bookings & gift vouchers

  • Providing confirmation of your booking and advising of any changes or additional information.

  • Sending out feedback and surveys and addressing any issues or complaints.

  • Answering any queries about Sacred Voyage Tours and its products, experiences and services or any other offering.

  • Sending targeted advertising and promotions.

  • Sending special deals, promotions and offers based on users interests plus other news on Sacred Voyage Tours including updates of new tours or events.

  • In the case of a health or safety outbreak of any kind, your details may be provided to health authorities to assist in the tracking and tracing of the outbreak. 

 

PROMOTIONS

Upon completing your tour with Sacred Voyage Tours and the establishment of your relationship with Sacred Voyage Tours, Sacred Voyage Tours will send you the company’s e-newsletter and associated promotions and communications.  You may request not to receive such communications at any time by letting us know when you attend Sacred Voyage Tours or otherwise as set out in the Unsubscribe section below.

DISCLOSURE OF DATA

Sacred Voyage Tours will not share your information with third parties for their promotional purposes without your permission. The company may obtain personal and other information from you to enable tours, or services to be provided to you. Personal information may also be disclosed to the company’s third-party service providers as described below:

  • To Sacred Voyage Tours package providers for the purpose of processing your booking request.

  • To others in the event of a deemed medical emergency.

  • To any entity of which Sacred Voyage Tours are required or authorised by or under law to disclose such information such as in responding to a formal request in a court order, judicial proceeding, or subpoena.

  • To protect against misuse or unauthorised use of Sacred Voyage Tours.

  • To protect the safety, or property of Sacred Voyage Tours, or the public.

  • Sacred Voyage Tours use a third-party payment processor to fulfil payment for services procured on the site.

  • In the event of a sale, merger, or acquisition of some, or all Sacred Voyage Tours assets or shares, your personal information could be disclosed as a part of the proposed transaction. Disclosing of any such information will be bound by a strict confidentiality agreement.

Sacred Voyage Tours request demographic information for internal market research and understanding of customers.

  • IP addresses/operating system/browser type: When you visit Sacred Voyage Tours website or click on one of the company’s links, the company may automatically record information such as your I.P. address, operating system, browser version, date and time of your visit, pages you accessed and information you downloaded. This information may be used to generate usage statistics, ensure that the company’s site and emails are accessible to the widest possible audience and to assist in improving the quality and usability of Sacred Voyage Tours website. Sacred Voyage Tours may also use I.P. addresses to track abuse of the Sacred Voyage Tours system.

  • Links: When Sacred Voyage Tours provides you with links in emails, they may include a special tracking code unique to you, which allows Sacred Voyage Tours to determine which content and advertisements are most popular. This data may be shared in aggregate form; however, it will never be shared in individual form.

  • Cookies: A cookie is a small string of information that a website transfers to your browser for identification purposes. Sacred Voyage Tours may use cookies to determine which third party offers the company’s members utilise and to personalise your current visit to The Sacred Voyage Tours website. The information in cookies is not tied to your personal information. Most internet browsers can be set-up to accept, or reject cookies; however, rejecting cookies may limit the functionality of our website.

  • Web beacons: Sacred Voyage Tours web pages contain electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyse how The Sacred Voyage Tours site is used and may be used in some of our data to advise the company which emails and links have been opened by recipients. This allows the measuring of the effectiveness of customer communications and marketing campaigns.

 

THIRD PARTY LINKS

This site (and company emails) contain links to other sites. Sacred Voyage Tours is not responsible for the privacy practices or the content of such web sites. We also provide users with the capacity to share information on the Sacred Voyage Tours network of sites or on other platforms. These widgets do not store or use your personal information.

UNSUBSCRIBE

If you no longer wish to receive Sacred Voyage Tours publications, you may remove your details from the subscriptions list by clicking on the ‘unsubscribe’ link at the bottom of the associated email. Alternatively, you can email hello@sacredvoyagetours.com.au with the subject heading ‘Unsubscribe’. Please note that by law, Sacred Voyage Tours has five business days to action your unsubscribe request.

 

REVIEWS

Sacred Voyage Tours provide users an opportunity to provide feedback about their experience; Sacred Voyage Tours may post their first name with their review without obtaining their consent and without reviewing the material. Please be aware that Sacred Voyage Tours is not responsible for the personal information a user selects to include within their review.

NOTIFICATION OF CHANGES

Sacred Voyage Tours reserves the right to modify this privacy policy. For this reason, you should regularly check the policy to ensure that you are up to date on the policy. Where Sacred Voyage Tours make material changes in the manner your personal information is handled, you shall be notified by a prominent notice on the home page.

ACCESS & CORRECTION OF YOUR PERSONAL INFORMATION

You can ask to obtain access to your personal information that Sacred Voyage Tours holds, although under some circumstances permitted by law, the company may not provide such information to you. It is important to Sacred Voyage Tours that the personal information held about you is accurate, complete, and up to date. If you would like your personal information corrected or deleted, please email hello@sacredvoyagetours.com.au with your updated information.

DATA RETENTION

Sacred Voyage Tours will retain your information for as long as needed to provide you services and within the specified time frames of government requirements (COVID-19). If you wish to request that we no longer use your information to provide you services contact us at hello@sacredvoyagetours.com.au. Sacred Voyage Tours will retain and use your information as necessary to comply with our legal obligations, resolution of disputes, and the enforcing of agreements.

CONTACTING THE WEBSITE OR WEBMASTER

If you have any questions or complaints about this privacy policy, the privacy practices of this site, or your dealings with any of the Sacred Voyage Tours network of sites, you can contact Sacred Voyage Tours by email at hello@sacredvoyagetours.com.au or by phone on  0409 047 478 or by mail at PO Box 1519, Airlie Beach, QLD 4802 Australia. Sacred Voyage Tours will make all reasonable attempts to respond to and resolve your enquiry or complaint.